Kriya Shortt is the senior vice president of Global Customer Support for Textron Aviation. Last month at the NBAA convention in Las Vegas, Nev., Aviation Maintenance editor-in-chief, Joy Finnegan had the opportunity to sit down with her and discuss the challenges and opportunities of leading the global support effort for Textron Aviation, which now encompasses the Cessna, Beechcraft and Hawker product lines and more than 3000 employees spanning the globe.